Reference

How 353bd Handles Your Personal Information

This privacy policy explains exactly what data we collect when you use 353bd, how we use it, and what control you have over it. Access to our platform and this policy's scope depends on your local law and eligible regions in Bangladesh.

Account data protectionbKash, Nagad, Rocket payment privacyCookie and device data clarityYour right to access or remove data

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PRIVACY CONTACT PATHS

How to Reach Us About Your Data

Email Support Send your data request or privacy concern to our support email. We aim to respond within the timeframe required by applicable rules in your region.

Live Chat Open the live chat window inside your account dashboard to raise a privacy query directly. Our team can confirm what data we hold and how to request changes.

Account Settings Some data preferences — such as marketing contact opt-outs — can be managed directly from your account settings page without contacting support at all.

DATA HANDLING STANDARDS

How We Protect and Retain Your Information

Account Security

Your account is protected by OTP verification on login and any wallet withdrawal step. We flag access from unrecognised devices and prompt re-verification before any payment is processed.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to understand page flow. You can manage cookie preferences through your browser settings at any time.

Data Retention

Account and transaction records are kept for as long as your account remains active and for a further period required by applicable financial rules. Closed accounts have their personal data deleted or anonymised after that window.

Requesting Changes

You can ask us to correct inaccurate data, request a copy of what we hold, or ask for deletion where no legal obligation requires us to keep it. Contact support or use the account settings page to start that process.

What We Collect and Why We Collect It

353bd Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with 353bd, we collect the details you submit during registration — your name, contact number and email address. When you make a deposit or withdrawal using bKash, Nagad or Rocket, we record the transaction reference and wallet identifier to process your

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request and keep your account history accurate. We do not store your full mobile banking PIN or password at any point. Device data — your browser type, IP address and session timestamps — is collected automatically each time you connect, which helps us detect unusual access
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patterns and keep your account secure. We may also collect your in-session behaviour, such as pages visited and wallet method selected, to understand how our platform is used and where we can improve it. All data we hold is used for four purposes only: operating your
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account, processing payments, detecting fraud, and responding to your support requests. We do not sell your personal information to third parties. Where we share data with payment processors or fraud-prevention services, those partners are bound by strict data-handling obligations. Your eligibility to use 353bd and the
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legal basis for our processing depends entirely on your local law and the eligible regions we serve — this policy should be read in that context.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Your Privacy on 353bd

These are the questions we hear most often about how 353bd manages personal data, payment information and account access. If your question is not covered here, reach us through live chat inside your account.

No. We only record the transaction reference number and wallet ID that your bKash or Nagad app generates. Your mobile banking PIN never passes through our systems.

Only authorised 353bd staff handling account operations, fraud checks or payment queries can access your data. We do not sell or share it with advertisers or unrelated third parties.

Send a request through our support email or live chat. We will verify your identity via OTP, then provide a summary of the personal data we hold on your account.

Yes, where no legal or financial obligation requires us to retain it. Submit a deletion request through support. Closed-account data is anonymised after our standard retention window ends.

Yes. All three local payment methods — bKash, Nagad and Rocket — are covered equally. We handle the transaction reference from each in the same way: stored only to verify your payment history.

Go to your account settings page and adjust your contact preferences there. You can also ask our live chat team to update your marketing opt-out status directly on your account.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How 353bd Handles Your Personal Information

How to Reach Us About Your Data

How We Protect and Retain Your Information

Common Questions About Your Privacy on 353bd

01 Does 353bd store my bKash or Nagad PIN?

02 Who can see my account and payment data?

03 How do I request a copy of my personal data?

04 Can I ask 353bd to delete my data?

05 Does this privacy policy apply to Rocket payments too?

06 How do I opt out of marketing messages?

Privacy Policy

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